Shipping & Delivery Policy

Last updated: 6 September 2026

We hand-pick and deliver fresh imported fruit across Delhi. Here’s how delivery works.

Where we deliver

We deliver across Delhi and serviceable parts of NCR. Enter your delivery address at checkout and we’ll instantly confirm whether you’re within our delivery range and show the exact delivery charge.

Delivery timings & slots

• Order before 3 PM for same-day delivery in our evening slot (6 PM–8 PM).
• Orders placed after 3 PM are delivered the next day, with a morning (10 AM–12 PM) or evening (6 PM–8 PM) slot to choose from.
• Slots are subject to availability and may occasionally shift due to weather, traffic or supply.

Delivery charges

Delivery is priced by distance from our Azadpur hub and is shown at checkout before you pay. Current rates:

• Orders of ₹1,000 or more (after any discount): free delivery within 12 km; beyond 12 km, ₹14 for each additional km.
• Orders under ₹1,000: ₹59, plus ₹14 for each km beyond 12 km.
• No handling or packaging charge. Orders before 3 PM ship the same day (0-day handling); every other order ships the next day.

The exact charge is always confirmed on your order summary before payment.

Freshness & handling

Fruit is hand-selected and packed to protect quality, and delivered by our own or partner delivery personnel. We aim to keep the cold chain intact wherever possible. Please check your fruit at the doorstep — you can refuse any item on the spot for a full refund, no questions asked (see our Refund & Cancellation Policy).

Order updates

We’ll keep you posted on your order’s status via WhatsApp and/or push notifications.

If delivery can’t be completed

If you’re unavailable or unreachable at delivery, our rider will try to contact you. Please ensure your phone and address are correct. A re-attempt may be required, and for perishable orders re-delivery may not always be possible.

Contact

Delivery questions? admin@frutanza.in · +91 99999 11787.