Refund & Cancellation Policy

Last updated: 9 September 2026

Returns at a glance

• Return window: 1 day from delivery — or refuse any item at the doorstep.
• Cost of return: free (₹0). No return shipping cost: our rider collects the item from you.
• Restocking fee: none.
• Refund: full refund to your original payment method, or instantly to your Frutanza Wallet.
• Refund processing time: 5–7 business days (original payment method); instant (Wallet).
• Applies to: all orders delivered in India.

We want you to love every box. Because we deliver fresh, perishable fruit, this policy balances food safety with fair, fast resolution when something isn’t right.

Cancelling an order

• You can cancel before your order is out for delivery — message us on WhatsApp +91 99999 11787 or email admin@frutanza.in. We’ll refund the full amount to your original payment method or, if you prefer, to your Frutanza Wallet.
• Once an order is out for delivery, it cannot be cancelled, as the fruit has been hand-picked and packed specifically for you.

Something wrong with your order?

Please check your fruit at the doorstep. If any item is damaged, spoiled, of poor quality, wrong, or missing, tell us within 24 hours of delivery with a photo, at admin@frutanza.in or WhatsApp +91 99999 11787. Once we confirm, we’ll make it right with either:

• a free replacement of the affected item in your next available delivery slot, or
• a refund of the affected item to your Frutanza Wallet (instant) or to your original payment method.

Changed your mind? Refuse it at the doorstep

Fresh fruit can’t be resold once it leaves us, so we keep returns simple: you may refuse any item at the doorstep, or tell us within 24 hours of delivery, for any reason — you don’t need to give one. We’ll refund that item in full to your Frutanza Wallet (instant) or to your original payment method (5–7 business days). There is no return fee and nothing to pack or post: our rider collects the item at the doorstep or on the next visit. Items should be in the condition they were delivered, unless you’re reporting damage or spoilage (see above).

What isn’t eligible

• Perishable items that were neither refused at the doorstep nor reported within the 24-hour window (for food-safety reasons we cannot take fresh produce back after that).
• Issues caused by incorrect address or unavailability at delivery.
• Frutanza Wallet bonus credit, which is promotional and non-refundable, and wallet balance, which is non-refundable to cash (see Terms).

Refund timelines

Contact

For any cancellation or refund request: admin@frutanza.in · +91 99999 11787.